Privacy Policy

Last Updated: 02-06-2026

Welcome to SehaSave ("We", "Us", "The Platform"). We recognize that your medical and financial data are sensitive assets. We are committed to protecting them in accordance with global standards and in full compliance with the laws of the United Arab Emirates, specifically Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data.

1. Information We Collect

To provide medical booking and cashback services, we collect the following types of data:

• Identity Data: Full name, Emirates ID/Residency number (for insurance verification), date of birth, and gender.
• Contact Data: Mobile number (for authentication and booking confirmation) and email address.
• Health Data: Details of booked appointments, requested specialty, provider name, and visit history. Note: We do not store detailed medical diagnoses or test results unless explicitly consented by you for personal records or insurance requirements.
• Financial Data: Transaction history for online payments (processed via secure gateways; we do not store full card numbers), wallet balance, and cashback accrual records.
• Technical Data: IP address, device type, and geolocation (to guide you to the nearest clinic).

2. How We Use Your Data (Purpose of Processing)

We use your data strictly for the following purposes:

• Booking Management: Connecting you with healthcare providers and confirming appointments .
• Incentive Calculation (Cashback): Tracking visit completion and paid invoice value to calculate eligible cashback and deposit it into your wallet .
• Legal Compliance: Identity verification and prevention of financial or medical fraud.
• Service Improvement: Analyzing anonymized data to understand market trends and improve provider quality.

3. Data Sharing and Disclosure

We do not sell your personal data to third parties. Data is shared only to the extent necessary with:

• Healthcare Providers (Doctors/Clinics): We share your name, phone number, and reason for visit only with the doctor you booked with to facilitate the service .
• Payment Processors: Authorized payment gateways to complete financial transactions.
• Regulatory Authorities: Dubai Health Authority (DHA) or competent authorities if required by law for compliance or epidemiological tracking.

4. Data Security and Storage

• Data Residency: All sensitive data is stored on secure servers geographically located within the UAE or approved data centers, complying with data sovereignty .
• Encryption: We use SSL/TLS protocols to encrypt data in transit and advanced encryption techniques for data at rest .
• Data Segregation: Financial records are technically segregated from medical records to ensure maximum privacy .

5. Your Rights (Under UAE Law)

Under the UAE Data Protection Law, you have the following rights:

• Right of Access: To request a copy of the data we hold about you.
• Right to Rectification: To correct any inaccurate data in your profile.
• Right to Erasure (Right to be Forgotten): To request the deletion of your account and data, unless we are legally required to retain it (e.g., financial records for tax purposes or medical logs per health regulations).
• Right to Withdraw Consent: You may unsubscribe from marketing communications at any time.

6. Cashback & Wallet Policy

To ensure financial transparency:

• Cashback is linked to a valid Booking ID. Users cannot claim cashback for visits made without a prior booking through the platform.
• SehaSave reserves the right to audit transactions before depositing funds to prevent fraud.

7. Contact Us

If you have any inquiries regarding your privacy, please contact our Data Protection Officer:

Email: privacy@sehasave.com
Address: Dubai, United Arab Emirates