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All Categories Registration & Account 24 Booking & Appointments 24 Cashback & Rewards 24 Payment & Wallet 24 Support & Privacy 54
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Cashback (27) Booking (30) Wallet (30) DHA (6) Privacy (18)

All Questions

No. All doctors must be licensed by DHA, HAAD/DOH, or MOHAP. We verify licenses via Sheryan API or the official QR Code during registration.
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No. All doctors must be licensed by DHA, HAAD/DOH, or MOHAP. We verify licenses via Sheryan API or the official QR Code during registration.
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No. All doctors must be licensed by DHA, HAAD/DOH, or MOHAP. We verify licenses via Sheryan API or the official QR Code during registration.
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Yes. We use SSL/TLS encryption, certified gateways (e.g., Tap Payments, Telr), and never store card data on our servers.
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Yes. We use SSL/TLS encryption, certified gateways (e.g., Tap Payments, Telr), and never store card data on our servers.
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Yes. We use SSL/TLS encryption, certified gateways (e.g., Tap Payments, Telr), and never store card data on our servers.
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We do NOT store medical records. Only: service type, date, general diagnosis (e.g., "eye exam") — no sensitive details. Data is encrypted and compliant with UAE privacy regulations.
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We do NOT store medical records. Only: service type, date, general diagnosis (e.g., "eye exam") — no sensitive details. Data is encrypted and compliant with UAE privacy regulations.
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We do NOT store medical records. Only: service type, date, general diagnosis (e.g., "eye exam") — no sensitive details. Data is encrypted and compliant with UAE privacy regulations.
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No — unless you explicitly consent (e.g., file transfer request), or by legal order from health authorities (e.g., DHA) per UAE law.
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No — unless you explicitly consent (e.g., file transfer request), or by legal order from health authorities (e.g., DHA) per UAE law.
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No — unless you explicitly consent (e.g., file transfer request), or by legal order from health authorities (e.g., DHA) per UAE law.
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Yes. From "Profile Settings" → "Delete Account". We retain some records (e.g., invoices) for 5 years per legal requirements, but your profile is deactivated immediately.
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Yes. From "Profile Settings" → "Delete Account". We retain some records (e.g., invoices) for 5 years per legal requirements, but your profile is deactivated immediately.
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Yes. From "Profile Settings" → "Delete Account". We retain some records (e.g., invoices) for 5 years per legal requirements, but your profile is deactivated immediately.
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