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All Questions

You can: 1) Use the "Contact Us" form, 2) Email support@sehasave.ae, 3) Use in-app live chat (8 AM – 10 PM).
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We do NOT store medical records. Only: service type, date, general diagnosis (e.g., "eye exam") — no sensitive details. Data is encrypted and compliant with UAE privacy regulations.
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No — unless you explicitly consent (e.g., file transfer request), or by legal order from health authorities (e.g., DHA) per UAE law.
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On the review page, click "Report" → choose reason (hate speech, misinformation, abuse...) → submit. We review reports within 24 hours.
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Yes. From "Profile Settings" → "Delete Account". We retain some records (e.g., invoices) for 5 years per legal requirements, but your profile is deactivated immediately.
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Not mandatory, but it can improve your rating by up to 30%. We provide ready-made reply templates to help.
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Only to improve service (e.g., doctor recommendations), and in anonymized form. Not used for external AI training without consent.
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Yes: screen-reader compatible UI, large text, clear buttons. We also partner with accessible clinics.
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