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All Categories Registration & Account 8 Booking & Appointments 8 Cashback & Rewards 8 Payment & Wallet 8 Support & Privacy 8
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Cashback (9) Booking (10) Wallet (10) DHA (2) Privacy (6)

All Questions

Cashback is a financial reward added to your wallet after the visit is completed. It’s calculated at of the service fee (e.g., AED 5 for a AED 100 booking).
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You can use cashback automatically as a discount on your next booking, or withdraw it to your bank account once you reach AED 50 (minimum threshold).
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Conditions: 1) Booking via sehaSave, 2) Visit completed and confirmed by the doctor, 3) No cancellation or no-show. Cashback does not apply to free or subsidized services.
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No. Cashback is fully funded by the platform’s commission (Z% is unaffected). The doctor receives 100% of the service fee minus the referral commission only.
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Yes — cashback is applied automatically *after* manual discounts or coupons, giving you "added value" on top of your savings.
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No. Cashback is deducted from the platform’s commission (Z%), not your fees. It actually helps you attract new patients through incentives.
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No. Cashback is a loyalty reward, not income — thus VAT/tax exempt.
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Yes! Every completed booking qualifies — even with the same doctor.
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