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FAQ'S

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All Categories Registration & Account 8 Booking & Appointments 8 Cashback & Rewards 8 Payment & Wallet 8 Support & Privacy 8
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Cashback (9) Booking (10) Wallet (10) DHA (2) Privacy (6)

All Questions

You can register by clicking "Sign Up" and choosing "Patient" or "Doctor". Enter your details (email, phone, password), then verify via the confirmation link.
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No. All doctors must be licensed by DHA, HAAD/DOH, or MOHAP. We verify licenses via Sheryan API or the official QR Code during registration.
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You will receive a confirmation email. Click the link to activate your account. If not received, check your spam folder or request a resend.
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No — account type is fixed. However, you may create a new account for the other role. One patient account and one doctor account per user are allowed.
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Click "Forgot Password" on the login page and enter your email. You’ll receive an instant reset link.
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Search for a doctor/service → choose an available slot → complete booking details → optional partial payment → receive booking confirmation.
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Yes, up to 24 hours before the appointment via "Booking History". Some clinics apply cancellation fees — indicated at checkout.
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Depends on the clinic’s policy. Some doctors wait 15 minutes; after that, the booking may be canceled without refund. We recommend arriving 10 minutes early.
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Yes! We send reminders via email and WhatsApp 24 hours and 1 hour before your appointment.
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On the doctor’s profile page, you’ll find a calendar showing availability for the next 14 days. You can filter by day or session (morning/evening).
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Cashback is a financial reward added to your wallet after the visit is completed. It’s calculated at of the service fee (e.g., AED 5 for a AED 100 booking).
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You can use cashback automatically as a discount on your next booking, or withdraw it to your bank account once you reach AED 50 (minimum threshold).
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Conditions: 1) Booking via sehaSave, 2) Visit completed and confirmed by the doctor, 3) No cancellation or no-show. Cashback does not apply to free or subsidized services.
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No. Cashback is fully funded by the platform’s commission (Z% is unaffected). The doctor receives 100% of the service fee minus the referral commission only.
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Yes — cashback is applied automatically *after* manual discounts or coupons, giving you "added value" on top of your savings.
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