Frequently Asked Questions - How SehaSave Works

Can I book multiple services in one appointment?

Yes, if the doctor allows it. Select "Additional Services" during booking, or contact the clinic directly.

No. Cashback is a loyalty reward, not income — thus VAT/tax exempt.

Check card details, or try another method. If issue persists, contact support with a screenshot of the error.

Yes! From "Profile" → "Dependents" → add family members (name & phone). You can book on their behalf.

Only to improve service (e.g., doctor recommendations), and in anonymized form. Not used for external AI training without consent.

Yes! Every completed booking qualifies — even with the same doctor.

Yes. Use "Doctor Request" on the search page — we’ll reach out to invite them.

From the top navigation bar, select language (ع/En). We save your preference automatically.

No fees for bank transfer withdrawals. Minimal fees (AED 1–2) may apply for e-wallet withdrawals.

Yes: screen-reader compatible UI, large text, clear buttons. We also partner with accessible clinics.