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All Categories Registration & Account 8 Booking & Appointments 8 Cashback & Rewards 8 Payment & Wallet 8 Support & Privacy 8
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Cashback (9) Booking (10) Wallet (10) DHA (2) Privacy (6)

All Questions

Supported methods: Credit/Debit Cards (Visa/Master), Apple Pay, Google Pay, e-Wallets (e.g., stc pay, Fawry), and bank transfer.
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Yes. We use SSL/TLS encryption, certified gateways (e.g., Tap Payments, Telr), and never store card data on our servers.
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Prepayment secures your booking and prevents commission leakage (may include extra discounts). Pay-on-visit allows cash/card payment at the clinic — but cashback eligibility may be delayed.
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From "Wallet" menu → choose "Top Up" → enter amount → select payment method → complete. Funds are added instantly.
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Yes. An e-invoice is emailed to you, including service details, VAT number, and a certified e-stamp.
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You can: 1) Use the "Contact Us" form, 2) Email support@sehasave.ae, 3) Use in-app live chat (8 AM – 10 PM).
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We do NOT store medical records. Only: service type, date, general diagnosis (e.g., "eye exam") — no sensitive details. Data is encrypted and compliant with UAE privacy regulations.
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No — unless you explicitly consent (e.g., file transfer request), or by legal order from health authorities (e.g., DHA) per UAE law.
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On the review page, click "Report" → choose reason (hate speech, misinformation, abuse...) → submit. We review reports within 24 hours.
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Yes. From "Profile Settings" → "Delete Account". We retain some records (e.g., invoices) for 5 years per legal requirements, but your profile is deactivated immediately.
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Register via "New Doctor", upload: 1) License copy (with QR Code), 2) ID, 3) Specialty certificate. We verify within 48 hours, then you start receiving bookings.
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From your dashboard, go to "Schedule Management" → set days/hours → add breaks or leaves. Updates reflect instantly for patients.
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No. Cashback is deducted from the platform’s commission (Z%), not your fees. It actually helps you attract new patients through incentives.
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Every Thursday, earnings (minus commission) are deposited to your bank account. Minimum payout: AED 100.
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Not mandatory, but it can improve your rating by up to 30%. We provide ready-made reply templates to help.
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